Last updated: March 1, 2025
1. Introduction
Appyone (“Company,” “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the “Services”).
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Fill in our website intake form (business name, industry, address, contact details, service descriptions, logos, photos, and other business information)
- Create an account or sign in (name, email address, phone number)
- Communicate with us via email, phone, or support channels
- Subscribe to our marketing communications
2.2 Information Collected Automatically
When you visit our website or use our platform, we may automatically collect:
- IP address, browser type, operating system, device information
- Pages visited, time spent, click patterns, and referring URLs
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To design, build, host, and maintain your website
- To process your subscription and manage billing
- To provide customer support and respond to inquiries
- To improve and optimize our platform and services
- To send service-related communications (e.g., invoices, updates, security alerts)
- To send marketing communications (with your consent, which you may withdraw at any time)
- To detect, prevent, and address technical issues, fraud, or abuse
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in providing the Services (e.g., hosting infrastructure, email delivery, SMS, AI chat providers). These providers are contractually bound to protect your data.
- Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to law enforcement or regulatory authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Third-Party Services
Our platform integrates with the following third-party services:
- OpenAI - AI chat functionality (conversation data processed for customer support)
- Twilio - SMS delivery
- SendGrid - Email delivery
- Meta (WhatsApp) - WhatsApp Business API messaging
- Stripe - Payment processing
Each third-party provider has its own privacy policy governing the use of your data. We encourage you to review those policies.
6. Data Retention
We retain your personal information for as long as your account is active and for a reasonable period thereafter for legal, accounting, or compliance purposes. When you cancel your subscription, we will provide a content export upon request and delete your personal data within 90 days unless required otherwise by law.
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and support our marketing efforts. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Types of cookies we use:
- Essential cookies: Required for platform operation
- Analytics cookies: Help us understand how users interact with our platform
- Marketing cookies: Used to deliver relevant advertisements
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal obligations
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to processing of your data for marketing purposes
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses or equivalent mechanisms when transferring data across borders.
11. Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Your continued use of the Services after changes constitutes acceptance of the updated policy.
13. Contact
If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer:
Email: [email protected]
Appyone c/o Authority Entrepreneurs
251 Little Falls Drive, Wilmington, DE 19808, United States
Appyone - A service by Authority Entrepreneurs.